Sports / Casino
This page sets out the legal framework that governs your relationship with 99dt — how our terms apply, what rights you hold over your account data, and which routes are available to you when questions arise. Access to our platform depends on your local law and eligible region.
99dt operates under a policy framework designed to be honest about scope and limitation. Our terms apply to every account interaction — from the moment you register through every transaction you make using bKash, Nagad or Upay. Nothing here overrides applicable local law, and where local law places restrictions on access, those restrictions hold. We do not represent that our platform is legally available in every location; you are responsible for confirming that access is permitted under the laws of your jurisdiction before proceeding. Transactions recorded in your account wallet — whether a bKash deposit, a Nagad transfer or an Upay credit — are governed by the terms in force at the time the transaction is completed. We keep a record of those terms and make them available to you on request through our published support routes. Policy updates are applied going forward from the date of publication; we do not apply revised terms to completed transactions retroactively. If a particular clause is found unenforceable in your jurisdiction, the remaining provisions continue in effect without change.
Our legal terms do not extend uniformly to every service you may interact with. Understanding exactly where the policy boundary sits helps you make informed decisions about your account and any third-party connections you choose to use.
The terms cover your registered account — login credentials, session behaviour, wallet balance and all transactions processed through bKash, Nagad or Upay. Account-level obligations and rights are fully within our policy scope.
Every deposit and withdrawal recorded in your account wallet falls under our policy, including the payment rail used. The terms do not, however, govern the internal processing rules of bKash, Nagad or Upay — those are set by the respective payment provider.
Game content, lobby materials and promotional notices published directly on 99dt are covered by our terms. We own the editorial decisions; studio providers such as Spadegaming, Habanero, Pragmatic Play and CQ9 are responsible for the game titles they supply.
Links to external services, payment provider interfaces and studio game environments are outside our direct policy scope. We are not responsible for the privacy or legal terms applied by those third parties once you leave our domain.
Our policy is not just a set of obligations placed on you — it also creates practical routes for you to act. You can review your full transaction history directly from your signed-in account area at any time; every bKash, Nagad and Upay record is listed there with date, amount and status. If any account detail — your registered contact information, wallet linkage or session preference — is incorrect, you can request a correction through our support channel. We do not require you to submit a formal written application for routine account corrections; a clear message to support with the relevant detail is enough to open the review. Where the question involves policy interpretation — for example, which terms applied to a specific transaction — you can raise that in writing and we will respond with reference to the published version in force at that time. Account closure requests are also handled through support, and we retain only the data we are obliged to keep under applicable law.
Open the transaction section of your signed-in account to see every wallet entry, including bKash deposits and Nagad transfers, with timestamps.
Contact support with the specific field you need corrected — contact address, linked wallet or account preference. We handle routine corrections without a formal process.
Send your question in writing through the published support route. We reference the policy version active on the relevant date when we respond.
Account closure requests go through the same support channel. We confirm receipt, process the request and retain only what applicable law requires.
When a question touches on policy, account rights or transaction records, use the routes published on this site. We do not accept legal enquiries through unofficial channels; keeping correspondence on a published route means there is a clear record for both sides.
Open the chat window from any page on 99dt to raise a policy or account question directly. The chat widget is available in your signed-in session for account-specific matters.
Send policy questions, correction requests or account closure enquiries to the support address listed in your account area. Include your registered contact detail so we can locate the correct record.
The help section inside your account displays the current published terms, your transaction history and the status of any open support request — check there first before raising a new enquiry.
Data handling, retention and security sit at the centre of our policy commitments. We collect only what is necessary to operate your account and process transactions through your chosen payment rail.
We retain your registered details, transaction records and session logs for the period required by applicable law. Records linked to bKash, Nagad and Upay transactions are kept as part of your account history and are accessible to you in the signed-in account area.
We use session and functional cookies to keep your account active and your preferences in place across pages. No advertising profiling cookie is applied without a disclosure in our cookie notice, which you can review from the site footer.
Your account is protected by the authentication method you set at registration. If you believe your credentials have been accessed without your consent, contact support immediately through the published channel so we can take appropriate steps.
To request a change to data we hold — including correction, restriction or deletion where permitted by law — contact support in writing. We will confirm what action is possible under the applicable legal framework for your region.
These are the questions we hear most often about our legal terms, account rights and data handling. If your question is not covered here, raise it through the support route listed above.
Access and the application of our terms depend on your local law and eligible region. We do not confirm that the platform is legally available in every location. You are responsible for checking whether access is permitted under the laws where you are based before using the site.
Contact support in writing and reference the transaction date. We keep a record of the published terms in force at each point in time and will share the relevant version. Your transaction history in the signed-in account area also shows the date each entry was processed.
Send a message through the published support channel — live chat or email — stating clearly which detail needs to be corrected and supplying the correct version. Routine account corrections do not require a formal written application; a clear support message is sufficient to open the review.
Yes. Every transaction processed through bKash, Nagad or Upay is recorded in your account wallet with the date, amount and status. Open the transaction section of your signed-in account at any time to review those records. Retention follows the period required by applicable law.
When you request account closure through the support channel, we process the request and retain only the data we are legally obliged to keep — typically transaction records and identity verification data held for the period required under applicable law. We do not retain data beyond that obligation.
You can contact support in writing to request data deletion or restriction. What is possible depends on the legal framework that applies to your region — some records, such as transaction history, must be retained for a defined period regardless of a deletion request. We will confirm the available action after reviewing your request.